Refund and Cancellation Policy

Paid access is sold in plans with a defined billing period (for example weekly, monthly, five-month or annual).

Plans paid by card or another Stripe-supported method are recurring subscriptions. They renew automatically at the end of each billing period and the plan price is charged again for the following period until you cancel. You are informed of this immediately before purchase.

You can cancel a recurring plan at any time in your subscription settings or by contacting us. Cancellation takes effect at the end of the current billing period that has already been paid for; access remains active until then and no further charge is taken. Periods already paid for are not refunded pro rata, except as set out in Sections 2 and 3.

Plans paid with PrediShark Crypto are settled once per period and are not charged automatically. Access ends when the paid period expires and can be renewed manually.

If you are a consumer in the European Union you have the right to withdraw from the contract within 14 days of purchase without giving any reason.

PrediShark AI is a digital service that is provided immediately after successful payment. Before you complete a purchase, we ask you to tick a separate, unpreselected checkbox with the following wording: "I expressly consent to PrediShark beginning the provision of the digital service before the statutory withdrawal period has expired. I acknowledge that I will lose my statutory right of withdrawal once the legal requirements for its expiry have been fulfilled." Without this express consent no payment can be started.

By giving this consent you expressly request that we begin performance before the end of the withdrawal period. Your right of withdrawal then expires once the legal requirements for its expiry have been fulfilled, in accordance with Art. 16(m) of Directive 2011/83/EU as transposed into Slovak law. We store a record of your consent (plan, language, time, wording and legal document versions) and confirm it to you in the purchase confirmation. For recurring plans, this consent relates to the contract concluded at purchase; later renewal periods are governed by your right to cancel described in Section 1.

You may still contact us in cases of technical failure or material non-conformity and we will look for a fair solution.

If a paid module is unavailable for a significant part of the package duration due to a technical failure attributable to the Operator, we may extend your access or issue a partial refund proportionate to the affected period.

Refunds are made only to the original means of payment. Requests linked to chargeback abuse, sharing of credentials or breach of the Terms may be denied.

Payments are processed by Stripe and by PrediShark Crypto payment processing. Paid packages are activated after a successful, verified payment. Refund requests for either channel are handled in accordance with this policy; approved refunds are returned to the original means of payment.

Please write to office@predishark.ai from the email address associated with your account, including the package name and the date of purchase. We aim to respond within 14 days.